Improving the Customer Experience in Travel and Transportation Using Information Technology
Panel 1 - Passenger Experience
High Definition Customer ServiceMr. Peeter Kivestu, Director, Industry Marketing & Solutions for Travel, Transportation & Government, Teradata
Social Media and Improving the Air Traveler Experience
Mr. Perry Cantarutti, Senior Vice President - Europe, Middle East and Africa, Delta Air Lines
Urban Pulse – Enhancing the Customer Experience
Mr. Richard Alexander, Vice President for Business Development, Veolia Transportation
Panel 1 Discussion - Q & A
Panel 2 - Freight Experience
SafeStack – Reducing Damage and Claims
Mr. Gary Smith, Director, Marketing, Con-way Freight
The Collision of Social Media and the Global Supply Chain
Mr. David Adams, CIO and EVP Operations, GTNexus
From Architecture to Action: A Service Quality Journey
Dr. Mark Cooper, Technical Fellow in the Decision Support Systems, FedEx Services