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Northwestern University

Improving the Customer Experience in Travel and Transportation Using Information Technology

Panel 1 - Passenger Experience

High Definition Customer Service
Mr. Peeter Kivestu, Director, Industry Marketing & Solutions for Travel, Transportation & Government, Teradata

Social Media and Improving the Air Traveler Experience
Mr. Perry Cantarutti, Senior Vice President - Europe, Middle East and Africa, Delta Air Lines

Urban Pulse – Enhancing the Customer Experience
Mr. Richard Alexander, Vice President for Business Development, Veolia Transportation

Panel 1 Discussion - Q & A

Panel 2 - Freight Experience

SafeStack – Reducing Damage and Claims
Mr. Gary Smith, Director, Marketing, Con-way Freight

The Collision of Social Media and the Global Supply Chain
Mr. David Adams, CIO and EVP Operations, GTNexus

From Architecture to Action: A Service Quality Journey
Dr. Mark Cooper, Technical Fellow in the Decision Support Systems, FedEx Services

Panel 2 Discussion - Q & A

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